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9&10 News – Office Manager

The Position: Office Manager, Director of First Impressions, Customer Service Extraordinaire, Administrative Guru, Chief Organizer, and Valued Team Member. Take your pick! Searching for an energetic, positive individual to greet callers and visitors, provide administrative support, customer service, and keep the day to day running smoothly. This position provides administrative support for accounting, programming, circulation and other departments as needed.

At Heritage Broadcasting you will find a thriving, robust and exciting company with a world-class facility and location in beautiful Traverse City, Michigan. We offer competitive pay, first-class benefits, and opportunities to learn and grow alongside accomplished leaders in the industry.

The Company: Heritage Broadcasting’s roots began on air in 1954 and we have been growing and evolving ever since! We are proud to be the News Leader in Northern Michigan! We strive every day to build community partnerships and inform, educate and entertain our viewers across broadcast, print, and digital platforms.

The Benefits:

  • 100% Company Paid Employee Medical and Dental Insurance
  • Dependent Medical and Dental Insurance
  • Vision Insurance
  • 401K with a Company Match
  • 17 Days PTO
  • Unlimited Sick Time
  • Quarterly Profit Sharing Bonus
  • Relocation Allowance
  • Onsite fitness center

The Culture

  • Innovative: Our industry changes every day. Fresh ideas are welcomed and encouraged!
  • Motivating & Engaging: Regardless of position or job title, you will find our team members are proud of their contributions, individual and team accomplishments, and they love to celebrate them!
  • Collaborative: No one person or department is able to do it all. We rely on our strengths and weaknesses to complement one another to create an unbeatable team.
  • Inclusive: We know to get all kinds of ideas, we need all kinds of people!


  • Answer and direct phone calls in an energetic and professional manner
  • Serve visitors by greeting, welcoming, and directing them appropriately
  • Keeps shared office spaces organized
  • Main point of contact for viewer and subscriber inquiries through all communication points – phone, email, and social media
  • Provide administrative support to other departments. Including preparing daily deposit, reconciliation of programming, customer service
  • Handle incoming and outgoing packages and mail
  • Track and maintains general office and kitchen supplies.
  • Handle travel arrangements
    • Handle transcription, printing, photocopying, scanning and faxing as needed
    • Support and/or collaborate with other team members on special projects, assignments, goal achievement, team goals and objectives, etc.
    • Taking initiative to not just check items off a list, but to get them done well. Thinking through complications and being proactive.

    Required Skills & Qualifications:

    • Able to take initiative and be self-motivated
    • Excellent written and verbal communication
    • Good telephone communication etiquette
    • Customer-focused
    • Adept at prioritizing, scheduling and multitasking
    • Ability to handle office equipment (e.g., the telephone system, postage meter, printer, scanner, and the fax machine)
    • Proficiency in MS Office (MS Word, MS Excel and MS Outlook, in particular)
    • Proficiency in Wide Orbit and SimpleCerc preferred, but willing to teach the right candidate
    • Excellent time management skills and ability to multi-task and prioritize work
    • Attention to detail and problem solving skills
    • Strong organizational and planning skills in a fast-paced environment
    • A creative mind with an ability to suggest improvements
    • High School Diploma, GED or equivalent
    • Two + years experience as an office manager, receptionist and/or administrative assistant

    The Location: Heritage Broadcasting is based in beautiful Northern Michigan. The position will be located in Traverse City, Michigan. This is a great place to live, work and play! With rich forests, trails for miles, sand dunes, and an abundance of shorelines, it’s easy to see why we love it so much! Northern Michigan truly offers something for everyone with our beautiful four seasons and opportunity for year-round outdoor adventures!

    Are you ready? Are you excited? Let’s Talk!

    Heritage Broadcasting is an EEO Employer.

    Salary: $18.00 – $20.00 per hour


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