Third Level Crisis Hotline Service Ending After Nearly 50 Years

A helpline that many people rely on in their time of need, is going away at the end of April.

But help will still be available.

Child and Family Service’s Third Level Hotline has been around since the early 70s, helping anyone in the community cope with any crisis 24 hours a day, 7 days a week.

That will no longer be the case come May 1st.

The executive director says it comes down to finances.

They say there are other providers who only do this work and can do it more efficiently and for less money.

But the hotline will no longer have local staff who are able to build close relationships with callers.

“I think the people I’m most concerned about is our local people that walk in,” said Kate Burton who has been a counselor there since 1991. “I just got off a call from someone that calls a couple times a day and has been doing that for 20 years, just kind of checking in so the local presence will be gone that to me is really sad.”

It is important to note you will still be able to get help by calling 211.

Third Level will be using the next three months to make sure it is a smooth transition.