Technology Glitch Affects Michigan Food Stamp Purchases - Northern Michigan's News Leader

UPDATE: EBT Card Access Restored After System Failure

Posted: Updated:

UPDATE: 10:15 PM

Xerox Corp. says that access to the electronic food stamp systems has been restored in all 17 states affected by the temporary outage.

 

Xerox Spokeswoman Jennifer Wasmer sent an email that it took time to restore the system and make sure it was fully functional.


A technology problem appears to be keeping residents in Michigan, Ohio, and 15 other states from being able to use their food stamp debit cards today.

David Akerly, a spokesman for the state Department of Human services, says the problem  roots from the vendor of the electronic system, Xerox-ACS.

Karen Arena, a spokesman for Xerox Corp. confirmed that a routine check led to the failure.

The Vice President of Xerox Corp, Kevin Lightfoot,  issued the following statement this afternoon:

 

"During a routine test of our back-up systems Saturday morning,  Xerox's Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon.  Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients' patience while we work through this outage as quickly as possible."

 

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